Terms of Service

These terms govern the domain registration, web hosting and professional email services supplied by Blueflag Digital of Syokimau, Mombasa Road, Nairobi (“we”, “us”) to you (“you”, “the Customer”). By completing our sign-up process and paying, you agree to them.

1. What we provide

Depending on the package you buy, we will:

• register one domain name on your behalf for a twelve-month term;
• provide web and email hosting for that domain for the same term; and
• create the number of mailboxes included in your package, each with the storage stated at the time of purchase.

Current packages and prices are shown on our website at the time of ordering. The price displayed at checkout is the price you pay.

2. Domain availability

We check availability during sign-up, but a domain can be registered by someone else in the interval between your check and our registration, and a registry may reject a name for its own reasons.

If we cannot register the domain you asked for, we will contact you within one business day with alternatives. If none of them suits you, we will refund you in full. See our Refund Policy.

3. Setup time

We aim to register your domain and provision your mailboxes within 24–48 business hours of cleared payment. This is a target, not a guarantee; registry delays and verification requirements are outside our control. We will keep you informed if your order will take longer.

4. Your responsibilities

• Give accurate registration details. Registries can suspend a domain registered with false information.
• Keep your mailbox passwords secure, and change them from any initial password we issue.
• Do not use the service to send spam or bulk unsolicited email, to host or distribute malware, to infringe someone else’s intellectual property, or for anything unlawful under Kenyan law.
• Keep your own backups of important email. We take reasonable backups but you should not rely on them as your only copy.
• Ensure the domain name you request does not infringe a trade mark or other right belonging to someone else. You are responsible for your choice of name.

5. Ownership

The domain is registered in your name and belongs to you. We act as your agent in registering and administering it. You may transfer it to another provider at any time after any lock period imposed by the registry, and we will not unreasonably withhold an authorisation code. Content you place in your mailboxes or on your hosting remains yours.

6. Payment, renewal and expiry

• Services are billed annually in advance.
• We will notify you before your renewal date. Renewal is not automatic unless we have agreed otherwise in writing — you must confirm and pay to continue.
• If a renewal is not paid by the expiry date, mailboxes are suspended. If it remains unpaid, data may be deleted 30 days after expiry and the domain may be released by the registry, after which anyone can register it.
• Renewal prices may differ from your original price. We will tell you the renewal price in advance.

7. Acceptable use and suspension

We may suspend or terminate the service without refund if you materially breach these terms, in particular by using the service to send spam, distribute malware, or commit fraud or another crime. Where circumstances allow, we will warn you first and give you a chance to put things right.

8. Availability

We aim for high availability but do not guarantee uninterrupted service on our standard packages. Planned maintenance will be notified in advance where practical. Service-level guarantees are available on our Enterprise / Hospital Group packages by separate agreement.

9. Liability

Nothing in these terms excludes liability that cannot lawfully be excluded, including for death or personal injury caused by negligence, or for fraud.

Subject to that, our total liability to you in connection with the service is limited to the amount you paid us in the twelve months before the event giving rise to the claim. We are not liable for loss of profit, loss of business, or loss of data to the extent that the loss was avoidable had you kept your own backups.

10. Cancellation

You may cancel at any time by emailing us. Refunds are governed by our Refund Policy. Because a registered domain cannot be un-registered, the registration fee is not refundable once the domain has been registered in your name.

11. Changes to these terms

We may update these terms. The version in force is the one published here on the date you order. We will give at least 30 days’ notice by email of any change that materially affects an existing customer.

12. Governing law

These terms are governed by the laws of Kenya, and the courts of Kenya have exclusive jurisdiction. We will always try to resolve a dispute with you directly first — email sales@blueflagdigital.co.ke.